Question 1

My password was remembered by my previous browser, but it has now disappeared

Accepted Answer

This happens because your browser “remembered” your password. You will need to re-enter your password to log in.
 
If you have forgotten your password, use one of these instructions (depending on your browser):
 
- [Google Chrome](https://support.google.com/chrome/answer/95606)
-  [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336)
-  [Firefox](https://support.mozilla.org/en-US/kb/manage-saved-login-information)
-  [Safari](https://support.apple.com/en-us/HT211145/)
 
If the above information doesn’t help, you can click on “I forgot my password” when logging in.

Question 2

I forgot my password

Accepted Answer

To reset your password, click on “I forgot my password” on the [webmail login page](/inbox-login).
 
If that doesn’t work, contact [support](/support).

Question 3

How do I delete emails?

Accepted Answer

From Inbox.com on PC/MAC:
 
- To delete a message, you should open it and click on the **trash** can icon on the menu above the message.
- To delete one or multiple messages without opening them, hold down **the Ctrl key** and select the emails you want to delete. Then press **the trash can icon** or the Del key on your keyboard
- You can also select multiple emails in a row by holding down **the Shift key**
 
From Inbox.com on mobile phone/tablet:
 
- You can save emails by swiping (i.e., swiping the messages) to the right of the inbox.
- Another option is to change the messages to delete when you swap to the right. To do this, click on the three dots on the top right and then select **“Swipe Settings”**.
- Otherwise, you’ll need to open the message before deleting it by clicking the **Trash icon**

Question 4

I am using an email client or app. What settings should I use?

Accepted Answer

You can use the following settings to send and receive messages using your email client/app:
 
Incoming messages:
- Hostname: mail.inbox.com
- Username: youremail@inbox.com
- Password: The same as before. The one you use to log in to the webmail
- Security: Port 993 with SSL/TLS (or port 143 with STARTTLS)
 
Outgoing messages:
- Hostname: smtp.inbox.com
- Username: youremail@inbox.com
- Password: The same as before. The one you use to log in to the webmail.
- Security: Port 465 with SSL/TLS (or port 587 with STARTTLS)
 
Extra:
 
- Note for iPhone users: remember to update your password in the IMAP- and SMTP-settings.
- Server requires authentication with username and password: Yes
 
We recommend using IMAP. It’s often easier to reload an account if the email is not working (make sure you back up your locally stored emails).
 
You can also use POP3 instead of IMAP, although this is not recommended. POP3 does not synchronize your emails between devices.
 
- Hostname: mail.inbox.com
- Username: youremail@inbox.com
- Password: The same as before. The one you use to log in to the webmail.
- Security: Port 995 with SSL/TLS (or port 110 with STARTTLS)

Question 5

I cannot find my old spam emails or deleted emails

Accepted Answer

When moving all emails to the new Inbox.com, we did not move any spam emails or deleted emails. The reason is that we have expected these emails to be... well, spam emails and deleted emails. If you have used these folders to keep important information, please let us know during the first 30 days on the new platform - and we will be able to initiate a migration of these folders for you.

Question 6

IMAP vs POP

Accepted Answer

**What is the difference between IMAP and POP3?** IMAP stores emails on the server, allowing access from multiple devices and syncing changes across them. POP3 downloads emails to one device and removes them from the server, with no syncing. **Why is IMAP better than POP3?** IMAP keeps emails safe on the server and accessible from any device. POP3 risks losing emails permanently if they’re deleted or the device is damaged. **Can deleted emails be recovered with POP3?** No, once an email is deleted using POP3, it’s gone permanently. Customer service cannot restore it. **Who should use IMAP?** Anyone who uses multiple devices to access email or wants a safer, more reliable setup. **Why should I avoid POP3?** POP3 doesn’t sync emails and makes it harder to access emails on different devices. There’s also a higher risk of losing important messages. **What’s the best choice for most users?** **IMAP is the best choice for its safety, synchronization, and multi-device convenience.**

Question 7

The webmail says that a weak password has been detected. What does this mean?

Accepted Answer

Our systems detect weak passwords systematically based on algorithms during login to our services. No human evaluation has occurred - and it is not possible for us to see your password.

A warning when logging in to the webmail saying that you have a weak password can mean different things:
- The password has been leaked on the internet;
- The password has been used before;
- The password is just too simple.

In this case, for your security, please change it as soon as possible. Please remember that passwords should always:
- Include many characters, preferably more than eight;
- Be unique;
- Include letters, numbers and special characters.

You can check if you have an online account which has been compromised by using [haveibeenpwned.com](https://haveibeenpwned.com).

Question 8

Automatic deletion of e-mails in Trash and Junk folders

Accepted Answer

We automatically delete e-mails that are older than 30 days from the Trash and Junk folders to manage system storage efficiently.

This time frame of 30 days is standard and cannot be customized or disabled.

To keep important e-mails, please regularly review your Trash and Junk folders. Move any essential messages to your Inbox or another folder to avoid automatic deletion.

Once e-mails are auto-deleted after 30 days, they cannot be recovered.

Question 9

Password requirements

Accepted Answer

We require password to meet certain requirements to be considered as
strong enough. These are:
- A minimum of 10 characters;
- A minimum of 1 lowercase alpha character;
- A minimum of 1 uppercase alpha character;
- A minimum of 1 numeric character;
- The password must not be [commonly
known](https://haveibeenpwned.com/Passwords).

Question 10

Weak password warning

Accepted Answer

You might have seen a warning in the webmail regarding weak passwords. This warning shows up when your password does not meet the requirements described above. If so, please change your password.

The warning message can't be disabled.

Question 11

I have many email accounts. Is there a discount available?

Accepted Answer

Yes.
 
If you or your household has three or more email accounts, we offer a discount program.
 
If you have three or four email accounts, you only need to pay for two accounts. You only need to pay for three accounts if you have five or six email accounts.
 
To use this discount option, please contact our [Support team](/support).

Question 12

Can I pay by SMS, invoice or cash?

Accepted Answer

Unfortunately, our current system only offers payment by card, so you must register a debit/credit card to activate your subscription.

Question 13

How do I make changes to my account or to my subscription?

Accepted Answer

To make changes to your account or subscription, log in to [your account](/inbox-login) and click “*My Account*“.

Question 14

How can I be sure that my payment information is being used securely?

Accepted Answer

We have a payment solution from Stripe, one of the world’s largest payment method providers.
 
Your payment card details are only stored on their servers using a secure connection.
 
As with all online and physical payments you make, you should decide whether to trust the seller to whom you provide the card details; it’s always a good idea to be critical.
 
Here are some excellent precautions:
 
- Use a credit card instead of a debit card
- Keep in mind that the card issuer is responsible for fraud or misuse of your card
- Consider using one card for online payments and another for daily purchases. That way, you can still go to the grocery store if you’ve been exposed to misuse of your “online card”
 
Please contact us if you have more questions about payment and security.

Question 15

Can I change the renewal frequency to monthly or yearly?

Accepted Answer

At the moment, we offer yearly subscriptions only. Existing subscribers will be able to renew monthly.

Question 16

I have other questions about terms and conditions

Accepted Answer

Please refer to our [terms of service](/terms-of-service) for additional information.

Question 17

I have decided that I do not want to continue to use my Inbox.com e-mail account

Accepted Answer

If you have decided to close your account, you need to take a few crucial steps.
 
Firstly, we recommend you send a new email address to all your contacts, so they know how to reach you in the future.
 
Secondly, you should make sure that you update your email address on all public/private registers and websites (e.g., your online banking, social media, etc.), as you will no longer have access to emails sent to your old Inbox.com-address.
 
If you have any questions about this, please contact [support](/support) – we will be happy to help!

Question 18

Who owns Inbox.com?

Accepted Answer

Inbox.com is owned by a Norwegian company that owns and operates email services in several countries:

[Inbox.com AS](/corp)

Business ID (Norway): 920 243 347

Oslo, Norway

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